Terms of Service

These terms are between you and PT. Wedivo Digital Solution, registered at Jl. Sunan Kalijaga Gg. I No.06, Berkoh, Purwokerto Selatan, Banyumas, Jawa Tengah 53146, Indonesia.

If you use Wedivo on behalf of someone else — as a wedding organizer, for example — you confirm you are authorized to accept these terms for them.

You sign in with Google. Keep that Google account secure; anything done from a signed-in session is treated as done by you.

You must be at least 18 years old to hold an account.

You can invite collaborators and give each one a role. You remain responsible for what your collaborators do in your wedding, and you can revoke any of them at any time.

Wedivo has a free plan and paid plans. Paid plans raise your limits and unlock features. Some capabilities are metered as credits — generating an invitation design, generating prewedding imagery, guest slots, and WhatsApp messages — and each is consumed as it is used.

Plans are purchased for a single wedding and charged one time, not as a recurring subscription. You can also assemble a custom bundle of just the credits and features you want, and buy add-ons on top of your current plan at any time.

Prices are set in Indonesian Rupiah and include any taxes we are required to charge. If you are viewing from outside Indonesia we may show an approximate converted price for convenience; the amount actually charged is always the Rupiah figure. Checkout is by QRIS or by invoice covering bank transfer, card, and e-wallet direct debit.

A credit that has been spent is not refundable, because the work it paid for has already been performed. If a purchase fails technically and you received nothing for it, contact us and we will make it right. Nothing is charged for a checkout link that expires unused.

We sometimes issue voucher codes that reduce the price of a purchase, add extra credits, or both. A code is entered at checkout, and what it applies to is fixed per code — a whole bill, a plan, a particular feature, or a credit top-up. A code that does not apply to what you are buying reduces nothing.

Every code has limits: a validity period, a total number of uses, and a limit per account. A code that has expired, run out, or already been used by your account is refused at checkout.

Where a voucher covers the full price, the plan is granted without a payment. Some promotional plans are granted for a limited period only; when that period ends your account returns to the plan it was on before. Any paid purchase you make ends that arrangement, and what you paid for is yours to keep.

Vouchers have no cash value and cannot be exchanged for money, refunded, or combined with a wedding organizer discount. We may withdraw a code that is being abused.

A wedding organizer can hold an account of a different kind. It has no wedding of its own; it exists to buy plans for the couples it works with, at a discount we set.

Applying requires a valid business registration document (NIB), which we review before approving the account. We may decline an application, and we may withdraw the arrangement from an account that is used for something other than what it is for.

An organizer buys a plan for a couple identified by their email address. That plan is not the organizer's to use — it belongs to the couple, who claim it by signing in with that address. Until it is claimed it sits unassigned, so check the address; you can correct it right up until the couple claims it.

Once a plan is claimed, the organizer keeps access to that wedding as a collaborator only for as long as the couple allows it. The couple can revoke that access at any time and we will not override them.

The discount applies to purchases made through the organizer account, is not transferable, and cannot be combined with a voucher code. You are responsible for what you tell couples about Wedivo: do not present our features, prices, or limits as something other than what they are.

You keep ownership of everything you put into Wedivo: your photos, your text, your guest list, and the designs generated for you.

You grant us the licence we need to run the service — to store your content, process it, and publish the parts you choose to publish. That licence exists so we can host your invitation and ends when you delete the content.

If you publish a design to the community design library, you grant other Wedivo users the right to use that design as a starting point for their own invitation. You can only publish a design you are entitled to publish. That grant outlives your account: a design you published is kept if you delete your account, because other couples may have built their own invitation on it. A design carries none of your wedding details — those are filled in live by whoever uses it. Designs you never published are deleted with the rest of your data.

You are responsible for the guest details you upload. By uploading them you confirm you have a proper basis for holding those details and for contacting those people about your wedding.

Wedivo may only be used to message people about the wedding the account is for. Using the WhatsApp features for marketing, bulk messaging, or anything unrelated to your own wedding is not permitted and will result in the account being suspended.

If a guest asks you to remove their details, do it. We will help if you ask us.

Guests give some details themselves — their RSVP, the message with it, and at check-in an optional selfie. Which of those features are switched on is your decision, so telling your guests what is running at your wedding is your job, not ours. We will help you answer them if you ask.

If your plan includes it, Wedivo can match your wedding photos to the guests who appear in them, so each guest can be handed the photos they are in. It works from the optional selfie a guest takes at check-in.

That uses biometric data, which Indonesian law treats as a specific category of personal data. You decide whether to switch the feature on for your wedding, which makes you the one who has to let your guests know it is running and let them decline. Declining costs a guest nothing: the check-in selfie is optional in the product and a guest who skips it is checked in normally.

If a guest asks for their face data to be removed, remove it by resetting their responses, or ask us and we will. Use the feature only to sort the photos of your own wedding — not to identify anyone for any other purpose.

Designs are generated by an AI model from your description. Two people describing similar weddings may receive similar results, and we cannot promise a generated design is unique.

Check what you receive before you publish it. You are responsible for the content of your published invitation, including anything you asked the AI to include.

Generation depends on third-party AI providers. If a provider is unavailable, generation may be delayed or fail; a failed generation does not consume a credit.

Use Wedivo for anything unlawful, or to publish content that is unlawful, hateful, deceptive, or infringes someone else's rights.

Upload someone else's photographs, artwork, or music without the right to use them.

Attempt to break, overload, or gain unauthorized access to the service or to another account's data.

Resell or redistribute Wedivo itself — other than through an approved wedding organizer account — or use it to operate a competing invitation service.

Use the platform to send messages to people who have not agreed to hear from you about this wedding.

Digital gifts are processed by our licensed payment partner, not by Wedivo. Enabling them requires identity verification, which the partner reviews and which typically takes a few business days.

Funds sent by guests are held by the payment partner and withdrawn to the bank account you nominate. We are not a bank and do not hold your money.

Wedivo is not responsible for a gift sent to the wrong recipient by a guest, or for delays introduced by the payment network.

We work to keep Wedivo available, but we do not guarantee uninterrupted service. Maintenance, provider outages, and faults happen.

Because a wedding day is not repeatable, we strongly recommend keeping an exported copy of your guest list and seating plan before the day. Export is built in for exactly this reason.

You may stop using Wedivo and delete your account at any time, from Settings. That deletion is immediate and permanent: it erases your wedding data and your uploaded files and cannot be reversed by you or by us. Two things are excepted, and both are named before you confirm — financial records we are required to keep, and designs you published, for the reason given above.

We may suspend or close an account that breaches these terms, that is being used to send unsolicited messages, or where we are required to by law. Where circumstances allow, we will tell you first and give you a chance to put it right.

Deleting your account takes your published invitation offline.

Wedivo is provided as-is. To the extent the law allows, we exclude implied warranties.

We are not liable for indirect or consequential loss. Where we are liable, our total liability is limited to the amount you paid us for the wedding in question.

Nothing here limits liability that cannot be limited under Indonesian law.

We may update these terms. Material changes will be announced in the product before they take effect, and the date at the top will change. Continuing to use Wedivo after that means you accept the updated terms.

These terms are governed by the laws of the Republic of Indonesia. Disputes are subject to the jurisdiction of the courts of Banyumas, Central Java.

Talk to us first — most things are quicker to fix by email than by anything formal. Write to support@wedivo.id.